Where is that collateral taking your customers? And your company?

We’ve been hearing a lot lately about the “buyer’s journey.” But in B2B marketing, the journey is not entirely about buyers. It’s also about the company reaching them. And about the communications vehicles for the trip. The concept of buyer’s journey describes the path from awareness of a need, to consideration of options, to the … Read more

In the fight against malware, the more publicity and attention the better

In our work for IBM Security, it’s not unusual to draw attention to data breaches that have been in the news. So it’s especially gratifying when the other side of the story—data protection—makes news. Whether DeLaune and Associates is writing a white paper or solution brief from scratch, updating an existing document, or editing text written … Read more

Get Ready for Homemade Vanilla: Blue Bell Returns

If you’re one of the thousands of people who have been missing their Blue Bell, the announcement that limited distribution begins on Monday, August 31st in selected markets was welcome news.  (Sorry, Ben & Jerry’s, but it’s just not the same.)  But while people are scooping a bowl of their favorite vanilla, lots of questions … Read more

Mobile Phone Use and Cars: a Dangerous and Disturbing Combination

One of the most disturbing ad campaigns running these days is AT&T’s campaign “It Can Wait,” advocating mobile phone safety. With Austin enacting a strict hands-free mobile-phones-in-car policy as of January 1, 2015, this campaign resonated with me. And the campaign has done exactly what the creators intended: made one driver stop checking her mobile … Read more

Using Snapchat to Advertise to a Young Demographic

At this year’s Cannes Lions Festival, a convention of 6,000 of the world’s top advertising executives, young faces dominated the crowd, representing social media giants such as Facebook, Twitter, Google, Yahoo, and Pinterest. But the one young star making a huge splash was Evan Spiegel, the CEO of Snapchat, promoting his platform for advertising to … Read more

Making Lemonade

Sometimes what our companies want to sell is not something people want to buy.  That presents a problem.  So what do you do if part of your product mix isn’t considered a hot item by the buying public?  You can discontinue the product or service—but if you’ve invested in developing the product, that can be … Read more

Communicating with Millennials

All communicators know the challenges of communicating with different audiences. Tone and word choice change if an advertiser is addressing moms of children shopping for healthcare services, technology professionals reading white papers, or millennials looking for humor and brand loyalty programs. http://www.adweek.com/prnewser/the-keys-to-winning-millennials-csr-humor-and-loyalty-rewards/74501

Word-of-Mouth in Social Media

Word-of-Mouth in Social Media can be Brutal for a New Business Take a Few Keys to Success from the TV Networks by Brian Silverman Just a few years back, if you were a new retail establishment, — a new bank in town, medical urgent care center or a restaurant, you knew the first step to … Read more