Customer Service Trumps Clever and Cute
This is hard for someone in advertising to say: it doesn’t matter how great the ad is or how thoroughly researched the media buy if the customer’s experience with the company is really bad. But in our internet/social media driven world, businesses who do remember the importance of customer service sometimes forget that customer service in today’s marketplace is delivered through a variety of channels.
A recent column by Micah Solomon on Forbes online served as a good reminder of how excellence is in the details—and how those details extend beyond the physical place where you do business.
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